Help Desk Certificate (Plan 22DH)
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Award Type
Certificate
Catalog Description
Help Desk Technician certificate will prepare a student to troubleshoot and understand a wide variety of issues ranging from networking and operating systems to mobile devices and security. On completion of this certificate, students can become CompTia A+ certified. The industry certification is needed for entry-level information technology positions for endpoint management & critical technical support roles.
Once the program has been completed, students should be able to:
Install, configure, and maintain computer hardware, mobile devices, and software systems.
Identify, analyze, and troubleshoot hardware and software issues across diverse platforms.
Apply security best practices to support devices, data, and networks in IT environments
Total Hours for Completion
6