Desktop Support Technician Certificate (Plan 22CI)
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Award Type
Certificate
Catalog Description
This certificate prepares students for desktop support and customer support jobs. It prepares the student for the A+ Certification (PC- Technician) test and the Microsoft Desktop Support Technician Certification tests. These two certifications are useful in obtaining an entry- level job in the Information Technology field.
Once the program has been completed, students should be able to:
Demonstrate proficiency in installing, configuring, and maintaining computer hardware, software, mobile devices, and operating systems. This includes the ability to diagnose, resolve, and document common technical issues, ensuring effective end-user support.
Plan and execute deployment strategies for Windows client operating systems and devices. This involves using tools like Microsoft Intune to manage device configurations, ensuring compliance with organizational policies, and maintaining secure and efficient operations.
Total Hours for Completion
12