Program Overview

Healthcare Office Assistant Cert

Medical Reception/Receptionist

Biological and Health Sciences Division, Room B213, (847) 543-2042
Degree: Certificate
Plan 21ME

This certificate prepares students to work in the front office of a medical or dental office. Students in the program will learn how to schedule appointments, protect confidentiality of patient information, use proper telephone etiquette, and understand the health insurance claims process. An introduction to basic insurance coding will be included. Students must have adequate computer skills and access to the Internet to complete assignments in this program.

First Semester

7 Credits





Medical Terminology



Basic Medical Office and Billing Procedures


Total Hours for Certificate


Note: This program is based at the Lakeshore (Waukegan) Campus. MOA courses are offered in an online/hybrid format, however, non-MOA courses may be offered only at the Grayslake Campus.

For more information on recommended courses or program specific advising, contact Lisa Fasano Medical Assisting Chair, at (847) 543-2176 or the Biological and Health Sciences division at (847) 543-2042.