Damage Analysis and Shop Procedures

(Formerly ABR 235) This course will introduce students to theory and the fundamentals of identifying types of vehicle damages post collision. The course will focus on the preparation of written damage analysis, computerized analysis systems, and training on body shop management and operation systems. The course is designed for students who are interested in pursuing a career within the insurance industry as a damage analyzer, or a career as a collision shop manager/estimator. Customer relation skills and issues will be discussed. Classroom discussions and hands-on labs utilizing live vehicles and training aids will be used to enhance proficiencies.